I recently took my new/used S430 Mercedes into Kahlers for its scheduled service. Unfortunately, other problems were discovered while the car was being worked on. Ash, the owner, explained everything thoroughly, found the number and called our extended warranty company to find out what they would cover and then arranged for a rental car for me to use for the next few days. His shuttle driver was at my disposal, including taking me to the rental car company and picking me up when I returned the car. Given this recent experience with Kahlers I highly recommend them. I will certainly be a lifetime customer.